Frequently Asked Questions

Answers to common questions about delivery, returns and product information. For full details, please read our Shipping policy and Refund policy.

Orders and delivery

How long will delivery take?

Delivery times depend on the product and where it is sent from. Any estimate shown at checkout is a guide, not a guaranteed date. Free UK standard delivery on orders of £50 or more. If your order hasn't arrived when expected, contact us with your order number and we'll check it with the courier.

How much does delivery cost?

Delivery costs are calculated at checkout based on your location and order. UK orders of £50 or more qualify for free standard delivery.

Which countries do you deliver to?

We currently deliver to the United Kingdom and selected European countries. We do not deliver to the United States or other regions at this time.

How can I track my order?

Once your order has been dispatched you will receive a confirmation email with tracking information where available.

Are all orders dispatched by MinDrick Store?

Some orders are dispatched directly by our suppliers, so delivery details and return addresses can vary by product.

Returns, refunds and exchanges

What is your return policy?

Eligible items can be returned within 14 days of receiving them. Items must be new, unused or unworn, in their original packaging, and you will need your proof of purchase. Some items cannot be returned. Please read our Refund policy for the full conditions, exclusions and how to start a return, and contact us at info@mindrickstore.co.uk before sending anything back. Our registered office is not a returns address.

Can I exchange an item?

We do not offer direct exchanges. If an item is eligible for return, return the original item and place a separate order for the item you want.

What if my item is faulty, damaged or incorrect?

Please contact us as soon as possible, and within 14 days of receiving your order, at info@mindrickstore.co.uk so we can look into it. Full details are set out in our Refund policy.

Do customers in the European Union have extra rights?

If your order is shipped into the European Union, you have a 14-day cooling-off period to cancel or return your order, as explained in our Refund policy.

Product information

Where can I find ingredient information?

Where the supplier or manufacturer provides it, ingredient and usage information is shown on the product page. If you need more information before you order, please contact us at info@mindrickstore.co.uk.

How can I contact you?

Email info@mindrickstore.co.uk or call +44 7904 172237, Monday to Friday, 9:00am–5:00pm GMT. See our Contact page for business details.