Refund policy
MinDrick Store is a trading name of MDA Resources Ltd, a company registered in England and Wales (Company Number: 17195616), with a registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return addresses vary by product and supplier. Please contact us at info@mindrickstore.co.uk within 14 days of receiving your item, and before sending anything back, and we will provide the correct return address. Our registered business address is: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Please note this is our registered office and not a returns facility — do not send returns here without prior authorisation.
Returns within the UK are free. We always cover the cost of return shipping for orders delivered to a UK address, and we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@mindrickstore.co.uk.
Damages and issues
Please inspect your order as soon as it arrives and contact us within 14 days of receiving it if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Beauty and personal care products
For hygiene and safety reasons, beauty and personal care products (including skincare, hair care and grooming products) are accepted for return for defective products only: that is, if the item is defective, damaged or the wrong item was sent (see "Damages and issues" above). Beauty and personal care products cannot be returned for any other reason.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, subject to the defective-products-only rule above). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer direct exchanges. The fastest way to get a different item is to return the item you have (where it is eligible for return), and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. This right does not apply to sealed beauty and personal care products that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mindrickstore.co.uk.
Return shipping costs
UK returns are free. For any order delivered to a UK address, we always cover the cost of return shipping. You will never be charged for postage when returning an eligible item to us within the UK. We will send you a prepaid return shipping label once your return has been accepted.
Orders delivered outside the UK. For orders delivered outside the UK, return shipping costs are the responsibility of the customer, unless the item is defective, damaged or incorrect, in which case we cover the cost of return shipping. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit. Please contact us before returning any international order.
How to start a return
To start a return, please contact us at info@mindrickstore.co.uk with your order number and reason for return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.